You are welcome to utilize our services for any medical, personal, or business purposes.

We take Visa, Mastercard, American Express, and Discover for out-of-pocket payments from travelers and families. For business clients, we will set up an account and bill your company monthly.

We do not bill insurance companies without prior authorization. Examples include trusts and workers’ compensation; see your case manager or insurance representative. In most circumstances, this would be an out-of-pocket expense charged to the patient’s credit card or invoiced to an organization or facility that will cover the cost of transportation.

We are not a Medicaid provider. We maintain a high level of service that is not possible with the finances available through state reimbursement.

Non-emergency transportation is often not covered by Medicare Part A or B. However, plans change, so check with your physician for reimbursement. When you reserve your reservation with us, you or the organization paying for your transportation will incur out-of-pocket expenses.

Our drivers will greet you at your front door or in the lobby of the building and assist you into the vehicle. If you are ambulatory (able to walk) or use a wheelchair, our drivers can assist you with navigating up to three exterior stairs. Please keep in mind that a family member or caregiver will be responsible for bringing the patient up and down the steps, with the driver assisting in a secondary role. Unfortunately, we cannot assist if there are more than three stairs, however we may recommend companies who specialize in renting or purchasing ramps or elevator equipment. Frequently, patients call the fire department to bring them up/down stairs.

Generally, travels begin or terminate in the urban region. However, we offer long-distance wheelchair accessible transportation to any location. Fees may vary outside of the primary service region.

Our regular cancellation deadline is 6:00 p.m. the night prior. (Policy varies over the holidays.) Cancellations received after this date will result in a “no-show” cost equal to the one-way fare. (The fees may vary.)

We can accommodate wheelchairs, scooters, and walkers. There is an extra cost for bariatric chairs (greater than 30″ wide), and you must specify the precise width when making your reservation.

All of our vehicles are wheelchair accessible, with ramps or lifts and adequate restraints to keep you in your seat. People who ambulate with a walker will find it simple to get into a vehicle.

Reservations can be made as long in advance as you wish, with at least one day’s notice. The farther in advance you make your reservation, the more likely you are to secure your desired time slots. However, dependent on availability, we are pleased to arrange same-day transportation.

Yes, our primary business is the transportation of people with physical or cognitive disabilities. Drivers are educated to handle the specialized security of mobility equipment as well as interactions with people with special requirements, such as those suffering from dementia. Unlike a taxi, rideshare, or public transportation, you have trained personnel who will ensure that the guest is accompanied door-to-door. Furthermore, we will make no further stops and will only pick up and drop off at the addresses specified at the time of appointment. We are a group of professionals committed to assisting persons who require personal support.

Yes, passengers are welcome to bring an additional 1-2 individuals. A single aide is free of charge, however a second companion incurs a minor price. further than two extra people would constitute a group ride; please contact our office for further details.

A passenger may travel alone as long as the person making the reservation believes it is medically safe for them to do so. If they are unable to operate their mobility device independently or have cognitive problems, we recommend that an escort accompany them or meet them at the location.

Transportation is available 24/7/365. Our website accepts reservations 24/7. From 7:00 a.m. to 7:00 p.m., office personnel is normally accessible to answer queries and take phone reservations.